Dubai, Friendly City for People of Determination and the Best City in the World for Living: Dawoud Al Hajri

  • Providing 10 entrances and walkways on public beaches to facilitate access to the sea
  • A 73-metre-long marine platform at Jumeirah Beach 2, including 3 paths for People of Determination
  • 28 beach parking lots for people of determination’s vehicles, 16 restrooms, 7 wheelchairs at public beaches, and 8 floating chairs for swimming
  • Qualified rescue teams on all Dubai beaches to provide support to people of determination

Dubai Municipality has achieved numerous milestones on the path to empowering People of Determination and making Dubai an accessible city. The civic body also gives the greatest attention and care to People of Determination by placing them at the forefront of its strategic community initiatives.

In an exclusive interview on the sidelines of the ongoing AccessAbilities Expo, His Excellency Dawoud Al Hajri, Director General of Dubai Municipality, talked in detail the initiatives the Municipality took to achieve the goal of making Dubai the most-friendly to the People of Determination.


Q: Dubai Municipality has achieved numerous milestones on the path to empowering people of determination and making Dubai an accessible city. What are the most significant achievements accomplished and the reasons that stand behind their success?

Our teams provide the greatest attention and care to People of Determination by placing them at the forefront of our strategic community initiatives. These initiatives are designed to include all essential aspects, from facilities to services, tailored to align with their abilities, enabling them to lead fulfilling lives and boosting their active participation in community development. Through such endeavor, we aim to enhance their quality of life, well-being, and overall happiness in line with the Municipality’s efforts to reinforce Dubai’s attractiveness and upscale its residents’ quality of life as per the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai. We are committed to providing all citizens, including the People of Determination, with the essential components of a dignified life. This includes fostering their stability and encouraging their successes and achievements, all of which contribute significantly to Dubai’s ongoing journey of development.

Within this framework, Dubai Municipality has made significant strides in its efforts to support and empower People with Determination, facilitating their seamless integration into society. This has been accomplished through the implementation of accessibility specifications and standards in a wide range of facilities throughout Dubai, ensuring that they are user-friendly for People with Determination. Furthermore, comprehensive assistance is provided to People of Determination in public parks, recreational facilities, beaches, streets, markets, and service buildings across the emirate, to meet their needs and ensure their ease and comfort in living their lives.

In a similar context, we have created opportunities for People of Determination to become part of our workforce, offering them a diverse array of administrative positions tailored to their specific needs. This initiative highlights our unwavering commitment to embracing these people, fostering their integration into society, and inspiring them to excel, achieve success, and make meaningful contributions to Dubai’s comprehensive journey toward development.

Q: How have modern assistive technologies and innovative initiatives been utilized to enhance the well-being and happiness of People of Determination, and what are the standout technologies and initiatives you’ve employed for this purpose?

We have adopted several innovative technologies and introduced various services to assist People of Determination, enabling them to actively participate in their communities and lead fulfilling lives within a nurturing and accommodating environment. These developments are in line with the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and Chairman of the Executive Council, to transform Dubai into an inclusive city for People of Determination and to foster an environment that caters to their needs. These notable services provided by the Municipality include:

Establishment of 10 accessible entrances and pathways at various public beaches, including Jumeirah 2, Jumeirah 3, Umm Suqeim 1, Umm Suqeim 2, as well as Al Mamzar Creek and Corniche beaches. These enhancements facilitate seamless access to the sea for People of Determination, ensuring they can enjoy the beach experience. In addition to that, we have created a 73-meter marine platform at Jumeirah Beach 2, including three dedicated lanes designed to provide People of Determination with the utmost safety and convenience when accessing the sea. Through these initiatives, Dubai Municipality aims to enhance the beach experience for People of Determination and elevate their happiness.

The Municipality has allocated 28 beachfront parking spots specifically designated for People of Determination, along with 16 public beach restrooms, seven beach wheelchairs available for shoreline activities, and eight floating wheelchairs for those who wish to swim in the sea. Furthermore, these beaches are equipped with highly trained and qualified rescue teams who are ready to provide specialized assistance to People of Determination.

In addition to these amenities, Dubai Municipality has introduced the “Happiness Vehicle” initiative to extend support to elderly citizens and People of Determination in accessing and utilizing the Municipality’s electronic and smart services. This initiative involves personal visits to their residences, aiding them in accessing municipal services, addressing their specific needs, and streamlining their transactions. All these efforts are aimed at enhancing their overall satisfaction, well-being, and contentment.

Q: What are your plans to make Dubai the ultimate destination for visitors and tourists of determination, aligning with the Dubai Economic Agenda D33, which aims to position the city among the world’s best in all aspects? What are the key achievements in this regard?

At Dubai Municipality, we are committed to developing forward-looking strategic plans and executing pioneering projects that align with Dubai’s vision and aspirations across diverse sectors, both in the short and long term. As a prominent service provider, our mission revolves around delivering top-notch, comprehensive services that encompass the entire emirate. We aim to establish ourselves as a leading municipal authority for a global metropolis of Dubai’s caliber, harmonizing with its esteemed status and competitive spirit. Our primary aim is to support and implement the targeted goals outlined in the visionary strategies and agendas of our wise leadership, including the Dubai Economic Agenda D33, initiated by His Highness Sheikh Mohammed bin Rashid Al Maktoum. This agenda is pitched towards doubling Dubai’s economy within the next decade and elevating its stature among the world’s top three economic hubs.

Furthermore, we are committed to offering an array of services and initiatives designed to support People of Determination, while also providing facilities that cater to the needs and desires of tourists from this community.

Q: Qualified employees play a crucial role in ensuring happiness and professional service provision to People of Determination. What are the key steps that you have taken in this regard?

As an integral part of our strategic plan and institutional approach, we are committed to delivering services that prioritize the happiness of customers from diverse segments of society. This aligns with our strategic objective of ‘Ensuring People’s Happiness,’ which reflects our wise leadership’s belief that governmental entities should primarily strive to achieve customers’ happiness by meeting their needs in a manner that exceeds their expectations.

We leverage cutting-edge technologies to provide excellent services to all customers, with a special emphasis on People of Determination. Our aim is to simplify procedures, save time and effort, and reinforce Dubai’s reputation as the foremost city for quality of life and progress. Our municipal staff consists of highly qualified professionals who uphold the highest standards of service delivery, with a focus on customers’ satisfaction and directly addressing their needs.

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