Dubai strives to enhance its offerings for travellers with special needs

As a leading global destination, Dubai aims to improve travel accessibility for visitors with special needs, known as ‘People of Determination’ in the UAE. Whether it is at the airport, public transport, top attractions or accommodation, we continue to enhance the traveller experience to help you navigate our city with ease.

The essentials
Your accessibility guide

Airports in Dubai

At Dubai International (DXB) and Dubai World Central (DWC), people of determination can expect a full range of special services and facilities, starting with prioritised drop-off zones, dedicated check-in areas and accessible washrooms. Those with physical impairments have access to wheelchair services, immigration assistance and complimentary parking. People with visual and hearing impairments can request continuous supervision and buggy transportation. Support is also available to those with autism and other hidden disabilities. It’s advisable to inform your airline in advance of the services you require, to guarantee a smooth and hassle-free arrival or departure.

Cruise Terminals

Dubai’s cruise terminal at Mina Rashid is one of the leading cruise ports in the world. Offering flat and paved surfaces for wheelchairs and people using mobility aids, there are also accessible toilets at the cruise terminal. In terms of public transport, there are accessible city transport buses and mini vans that can accommodate up to two wheelchairs. In addition, you can reserve the ‘People of Determination Taxi’ via the app or by calling the toll-free number: +971 4 800 88088.

Accommodation

The hotel landscape in Dubai is very broad with plenty of choices for everyone. All of Dubai’s hotels welcome people of determination while continually enhancing their offerings and services. With spacious guest rooms, bathrooms with roll-in showers, as well as step-free access to lobbies, restaurants, and pool sides, many of Dubai’s hotels are well equipped to accommodate guests with restricted mobility and special needs.

Sights and Attractions

There is hardly any other destination in the world that offers so many attractions like Dubai, ranging from stunning cultural and architectural sights, adventurous theme and waterparks to extraordinary beaches and shopping options. Many of them provide special services and facilities for people of determination, with more plans in the works to improve their offerings even further. Additionally, there is always assistance at hand – please ensure to contact the attraction directly to find out more.

Getting around Dubai
Navigate with ease

Metro

As one of the most advanced rail systems in the world, the Dubai Metro is a convenient option to travel throughout the city. People of determination will find lift access available on all metro station levels, and dedicated spaces for wheelchair users on all trains. There is also contrasting tactile guidance for the visually impaired, and platform alerts such as audible beeps when doors open and close, as well as corresponding flashing light signals.

Taxi

If the departure/destination point is not near a metro station, taxis are a great alternative for getting around Dubai. Specially equipped taxis for people of determination, can be found at airports, or booked via the Dubai Taxi Corporation (DTC) app. Look for the ‘People of Determination Taxi’, which can be reserved directly via the app, or by calling the toll-free number 800 88088 (DTC customer care centre).

Dubai Water Taxi

Another transportation choice is the Dubai Water Taxi and Dubai Ferry, which travels between Dubai MarinaPalm JumeirahDubai Water Canal and the Dubai Creek offering beautiful views of the city’s coastline. Both types of boats are equipped with appropriate ramps and can accommodate between 2-3 wheelchairs at the same time. There is also assistance available at all marine stations to help people of determination enter and exit the vessels.

Source: Visit Dubai